Little Willow Clothing Ltd only supplies goods direct to consumers (i.e. those purchasing products wholly or mainly for personal use and not for use in connection with a trade, business, craft or profession). This is a condition of the GOTS certification of our goods. Businesses should not attempt to place orders with Little Willow Clothing Ltd, as orders received from business customers will be rejected.
These terms and conditions apply to all supplies of goods by Little Willow Clothing Ltd ordered via the website www.littlewillowclothing.co.uk (this Site) or by other means. In the event of any inconsistency between these conditions and any other terms and conditions including (but not limited to) those in any purchase order, these terms shall prevail. The placing of an order with Little Willow Clothing Ltd shall constitute implicit acceptance of these terms and conditions of sale which can also be found at www.littlewillowclothing.co.uk.II. Orders from this Site
The order process on this Site allows purchasers to check and amend any errors before submitting an order to Little Willow Clothing Ltd. After an order is placed, purchasers will receive an e-mail acknowledging that the order has been received. However, please note that this does not mean that the order has been accepted. Little Willow Clothing Ltd will confirm acceptance of an order by sending an e-mail that confirms that the order has been accepted and the contract between Little Willow Clothing Ltd and a purchaser will only be formed when Little Willow Clothing Ltd send this email. There may be circumstances when Little Willow Clothing Ltd may be unable to supply a product, for example: because payment cannot be authorised, because a purchaser is a business customer, because the goods are not in stock (or no longer available), because a delivery date is unavailable, or because of an error in the price on this Site. In these circumstances Little Willow Clothing Ltd will inform the purchaser of this by email and the order will not be processed. If the purchaser has already paid for the goods, Little Willow Clothing Ltd will refund the full amount (including any delivery costs charged) as soon as possible.
The price of goods supplied by Little Willow Clothing Ltd will be the price indicated on the order pages when an order is placed (for purchases made via this Site) or the price quoted by Little Willow Clothing Ltd (for orders placed by other means). All prices quoted by Little Willow Clothing Ltd are subject to change without notice.
Whilst every effort has been made to ensure price list accuracy, no responsibility is accepted for any errors or omissions. The price charged shall be that current at the date of order and prices shall be inclusive of VAT, unless otherwise stated. VAT is charged at the current rate, excluding goods that are zero rated for VAT (e.g. children’s clothes).IV. Payment
Purchasers may pay for goods using a credit or debit card, which will be charged when the order is placed. Little Willow Clothing Ltd will use its reasonable endeavours to ensure that all of the information that is provided by a purchaser when paying for goods is secure using an encrypted secure payment mechanism but, in the absence of Little Willow Clothing Ltd’s negligence, Little Willow Clothing Ltd will not be legally responsible for any loss that a purchaser may suffer if a third party gains unauthorised access to any information provided.
Little Willow Clothing Ltd will notify the purchaser of the estimated delivery date when Little Willow Clothing Ltd confirms that the order has been accepted. While Little Willow Clothing Ltd will take all reasonable steps to deliver the goods by the estimated delivery date Little Willow Clothing Ltd accepts no responsibility or liability for failure to do so.
You may return your order, or part thereof, without giving any reason for doing so, as long as it meets the following conditions:
- The products were received in the last 90 days
- The products are in the same condition to that in which they arrived. They must be unwashed and unworn.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
The deadline for returning orders, or parts of orders, is 90 days from the date on which you received the products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
When you return an item, you may select either a refund or an exchange. For refunds, we will reimburse you no later than 14 days from the day on which we receive the returned products, and approve them based on the above conditions. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Or, if you have requested an exchange, we will dispatch your exchanged time to you within 14 days, under the same conditions.
To submit a return request, please visit our returns page and follow the instructions. You can find our returns page here: www.littlewillowclothing.co.uk/a/returns. If you are in the UK, you will receive a shipping label to print and attach to your package. This package will then be tracked as it returns to us and you will not be charged. If you are not in the UK, you will need to return the clothes to us at the following address: Little Willow RETURNS, 65 Highfield Drive, Ely, CB6 1GA, UK.
For our UK customers, we cover the costs of returning our garments. However, please remember that although we provide free returns for the sake of peace of mind, unnecessary returns cost both us and the planet. Please be careful when making your selections to minimise this impact. Thanks!
VII. Intellectual Property
As between the purchaser and Little Willow Clothing Ltd all intellectual property rights in any goods or services provided by Little Willow Clothing Ltd shall remain the sole property of Little Willow Clothing Ltd .
VIII. Force Majeure
Should Little Willow Clothing Ltd be prevented from delivery at the agreed date due to strikes, Lockouts, acts of God, war, fire, tempest, flood, accident or damage to goods, or delay in obtaining or inability to obtain through scarcity of materials or for any other cause beyond Little Willow Clothing Ltd’s control Little Willow Clothing Ltd may suspend delivery until a reasonable time after the end of the happening and during such time as is reasonably incidental to the resumption of normal production of sale or cancel or vary the contract without compensation.
The quotation and any contract that shall result there from shall be governed in all respects by the laws of England and Wales and the purchaser hereby agrees to submit to the non-exclusive jurisdiction of the Courts of England and Wales.
Little Willow Clothing Ltd
65 Highfield Drive
Littleport, Ely, CB6 1GA