To start the return process for your order, please enter your email address or phone number and the order number below.
1. Enter your order number and email address in the fields above and click Start.
2. Follow the instructions and select the items you want to return.
3. If you are returning a garment, please select either refund or exchange (as appropriate). If you are sending us your garment under our Leave a Legacy policy, please select credit.
4. You will get a confirmation email with the shipping guidelines once the return request is approved. You will also receive a free shipping label to print out and attach to your return (UK only).
Conditions of return
You can return your Little Willow garments within 30 days of receipt of your shipment. They must be in original condition (including tags), unwashed and unworn.
Conditions of Leave a Legacy
You can send us your Little Willow garments under the Leave a Legacy policy at any time. There are no conditions on returns under this policy. Instead of a refund, you will receive a gift card to the value of 20% of your purchase price (if you bought the garment new) and we will sell it in our legacy range. If you bought the garment from our legacy range, we will pass it on to our charity, and you will receive our gratitude!
How soon will I get my refund, exchange, or gift card?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned garment. We will also notify you of the approval or rejection of your refund/exchange/gift card, according to our conditions above.
If you are approved, then we will process your refund, exchange, or gift card within 14 days. Refunds are applied to the original method of payment. Exchanges are dispatched as usual. Gift cards will be emailed.
Full details on our returns policy can be found at the link under 'Reference' in the footer below.